Have you ordered a PS5? Here's what to expect

[Christopher_G]

**UPDATED** We've added some extra information to cover some more frequently asked questions

You can order accessories on Add To Plan, which lets you buy new kit, and spreads the cost across your monthly EE bills over the next 11 months. It doesn’t cost you any more – there are no fees and no interest, and it’s not just for pay monthly mobile plans either. 4GEE WiFi and tablet plan users can benefit too.

Find out more about Add To Plan >

Here’s some helpful information of what to expect if you ordered one.

 

 

The PS5 is showing as out of stock, what should I do?

When the PS5 is out of stock, you can register here to get notified when it is available to order again.

Am I eligible?

You are able to order if you are an existing EE customer within the first 17 months of your contract and are eligible to take Add to Plan (please note, not available at time of upgrade).

Can I buy over the phone?

No, the PS5 is only available to buy online through the online shop

How do I know my order has been successful?

When you place your order online you will see an on-screen message like the one below with an xko number

You will also get an email about your order which will look like the below

If there are any problems with your order you will be contacted directly.

You will be kept up to date with your order by regular weekly messages, no need to call.

When will my £10 upfront payment be taken?

Your payment will not be taken straight away, so no need to check your bank account. It will be taken when your PS5 order is being processed on your account.

Will you be selling accessories or games?

Yes, we are selling various packages of games, controllers and consoles.

How will I find out about my delivery details?

You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.

DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.

A further message will be sent on the day of delivery advising the 1 hour slot in which your delivery will be attempted, again this message will include options to change and track your parcel.

What if I want to cancel my order?

If you wish to cancel your order, please call us on 150 to do so.

Are you excited about getting your hands on one?

Tell us what games you are looking forward to playing in the comments by tapping “Reply” below.

[Phloride]

@Sazzleroberts no, I had the other email (with xko number as subject saying delivery by 15th December) because I called them and they processed my payment and sent the email and text while I was on the phone

[Lw-90]

Just had a mate tell me that his isn’t going to get produce cos his missis is a sim only but mine is it’s a very confusing situation this I hope they don’t cancel mine now even though I’ve got a order email but worried now

[Sazzleroberts]

@Phloride 

OK I would check again tomorrow to see if they remove it. My friend who works at ee said it shouldn't be showing because technically you aren't guaranteed what day you will get it on. Or if there's delays . He said check tomorrow if its still there query with billing and accounts 

@

[Gpenlington]

@Phloride Whats the full 0800 number please mate? gonna give them a go, because I clicked the 'Technical' option through the Help button on the EE app. The guy never even had a clue what was going on and had to ask his manager.

Thanks in advance.

[Thebatmanofbelf]

Exaclty the same for me but no add on showing on EE app just yet. Its just a matter of time now I think. 

Anyone having issues who is sim only call the digital sales team not 150. They have been helping lots of people 

[Phloride]

@Gpenlington 0800 079 0531 good luck!

[Phloride]

@Sazzleroberts I think I will leave it for now, don’t want them messing with the order and then me missing out.  

I will make sure I query it before the bill date if no news on when to expect it.

[Spikecast]

@Sazzleroberts Thanks for this, the only thing I'd say isn't correct is that for example the lady at EE put my order through manually and it is showing on my EE app under add-ons until 20th October 2021, therefore effective from today as that's when she added it so it doesn't indicate they day my PS5 will arrive. 

[Sazzleroberts]

How weird.

Its how he understands things. 

I've looked at my app , nothing as of yet 

[Ale1206]

Had my £10 taken from my account then instantly refunded, should I be worried?