Have you ordered a PS5? Here's what to expect

[Christopher_G]

**UPDATED** We've added some extra information to cover some more frequently asked questions

You can order accessories on Add To Plan, which lets you buy new kit, and spreads the cost across your monthly EE bills over the next 11 months. It doesn’t cost you any more – there are no fees and no interest, and it’s not just for pay monthly mobile plans either. 4GEE WiFi and tablet plan users can benefit too.

Find out more about Add To Plan >

Here’s some helpful information of what to expect if you ordered one.

 

 

The PS5 is showing as out of stock, what should I do?

When the PS5 is out of stock, you can register here to get notified when it is available to order again.

Am I eligible?

You are able to order if you are an existing EE customer within the first 17 months of your contract and are eligible to take Add to Plan (please note, not available at time of upgrade).

Can I buy over the phone?

No, the PS5 is only available to buy online through the online shop

How do I know my order has been successful?

When you place your order online you will see an on-screen message like the one below with an xko number

You will also get an email about your order which will look like the below

If there are any problems with your order you will be contacted directly.

You will be kept up to date with your order by regular weekly messages, no need to call.

When will my £10 upfront payment be taken?

Your payment will not be taken straight away, so no need to check your bank account. It will be taken when your PS5 order is being processed on your account.

Will you be selling accessories or games?

Yes, we are selling various packages of games, controllers and consoles.

How will I find out about my delivery details?

You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.

DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.

A further message will be sent on the day of delivery advising the 1 hour slot in which your delivery will be attempted, again this message will include options to change and track your parcel.

What if I want to cancel my order?

If you wish to cancel your order, please call us on 150 to do so.

Are you excited about getting your hands on one?

Tell us what games you are looking forward to playing in the comments by tapping “Reply” below.

[KyloR]

@Lyle1 welcome to our world! This is what we were told initially and then it was quickly changed to 'by the 15th December'. They've pulled the same trick on you new guys by the looks of it.

Apparently Argos got a stock drop of 10k units today! Surely EE must have gotten a decent number as well then? I was quite chilled about all this but with next gen Fifa and Madden due out tomorrow I am getting twitchy now 😄

[Jackjeffries]

@KyloR game of Fifa when they arrive 👀😂

[pittster2020]

What does the confirmation email with your xko number say @Lyle1 

[GIVEMEPS5]

@Lyle1 I think those that ordered today will be lucky to get it by the 15th even. I can see they have changed the wording to ‘console will arrive before dec 15th’ to ‘orders expected to arrive before dec 15th’ for the orders made today.

I wouldn’t be surprised if at least some of those that ordered today end up having to wait until next year for their console.

[tdeelab]

If EE did get stock today/yesterday, then they may dispatch PS5 bundles tomorrow, like last week (for PS5 only)

[Sully2k20]

People should have Texts or Emails about orders being dispatched tomorrow. Its not as if Digital Sales Team is a 3 man crew processing thousands of Orders is it. Its been 14 days since I put my order in. 

[riag1987]

I ordered on 19th, it was added to plan on 20th, my billing date was 20th and I have paid the Bill on 29th November. No PS5 received!! Fuming

[Teemeans]

I knew mines wouldn’t be here before the 15th, I knew from the first phase it said the 15th , so I knew a lot of people just jumped the gun abit and believed that generic one day delivery. which is on all normal items on add in plans but release days are a lot diff , I will say if I was one of the original orders And I didn’t get my ps5 on release day or atleast a couple days after I’d be **bleep**ed, more like a pre order 😂 I’d be even more fuming if those who ordered today gets there same time as those on 19th 😂

[AndriiUK]

Pretty sure tomorrow they are going to dispatch PS5 for the people who have ordered today. And the bundle to-be-owners will wait until 15th.

[Manchesterr]

I have no confidence in this whatsoever.

Taking more orders, when they've yet to fulfil orders from 19th November.