Have you ordered a PS5? Here's what to expect

[Christopher_G]

**UPDATED** We've added some extra information to cover some more frequently asked questions

You can order accessories on Add To Plan, which lets you buy new kit, and spreads the cost across your monthly EE bills over the next 11 months. It doesn’t cost you any more – there are no fees and no interest, and it’s not just for pay monthly mobile plans either. 4GEE WiFi and tablet plan users can benefit too.

Find out more about Add To Plan >

Here’s some helpful information of what to expect if you ordered one.

 

 

The PS5 is showing as out of stock, what should I do?

When the PS5 is out of stock, you can register here to get notified when it is available to order again.

Am I eligible?

You are able to order if you are an existing EE customer within the first 17 months of your contract and are eligible to take Add to Plan (please note, not available at time of upgrade).

Can I buy over the phone?

No, the PS5 is only available to buy online through the online shop

How do I know my order has been successful?

When you place your order online you will see an on-screen message like the one below with an xko number

You will also get an email about your order which will look like the below

If there are any problems with your order you will be contacted directly.

You will be kept up to date with your order by regular weekly messages, no need to call.

When will my £10 upfront payment be taken?

Your payment will not be taken straight away, so no need to check your bank account. It will be taken when your PS5 order is being processed on your account.

Will you be selling accessories or games?

Yes, we are selling various packages of games, controllers and consoles.

How will I find out about my delivery details?

You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.

DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.

A further message will be sent on the day of delivery advising the 1 hour slot in which your delivery will be attempted, again this message will include options to change and track your parcel.

What if I want to cancel my order?

If you wish to cancel your order, please call us on 150 to do so.

Are you excited about getting your hands on one?

Tell us what games you are looking forward to playing in the comments by tapping “Reply” below.

[Sully2k20]

@Lyle1 If you get a Playstation 5 Tomorrow then something is definitely wrong.

[BomagJJ]

@Sazzleroberts this best not imply that only one bundle is due out this week lol. Us £50 bundle peeps are most likely to be shafted for another week.

[Jass86]

Wheres @Christopher_G at he as been awol for about 100 pages now lol. Raise of hands thats not expecting any movement tonight

[KyloR]

@Lyle1 nothing against you my friend, but if you get a PS5 tomorrow then expect WW3 to have been declared on here about 5 minutes later 😂

[Ash48]

I asked well before we got to 200 pages what would come first our bundles or page 200, I’m going for page 250 with all our new visitors before we get our bundles this time. I will be happily proven wrong though but I doubt it.

[Lyle1]

@KyloR def do not want to start WW3, but when I ordered online today. I remember it saying on the ps5 page “ in stock delivered in 1 day”  - if i remember correctly. 

[Dodgy_Geezer]

It's not happening today I think, tomorrow will hopefully be the day for DPD notifications otherwise bat craziness will kick in.

[Ellz64]

It said that for everyone but it still states the 15th 

[Teemeans]

@Lyle1 Yes it did but it also said that for those ordered on the 19th it changed soon after and it had already .

[matsmad7]

@Lyle1 lol mate it said that to me as well back on the 19th November you haven’t got a chance!