19-11-2020 08:05 AM - edited 10-12-2021 09:12 AM
**UPDATED** We've added some extra information to cover some more frequently asked questions
You can order accessories on Add To Plan, which lets you buy new kit, and spreads the cost across your monthly EE bills over the next 11 months. It doesn’t cost you any more – there are no fees and no interest, and it’s not just for pay monthly mobile plans either. 4GEE WiFi and tablet plan users can benefit too.
Find out more about Add To Plan >
Here’s some helpful information of what to expect if you ordered one.
When the PS5 is out of stock, you can register here to get notified when it is available to order again.
You are able to order if you are an existing EE customer within the first 17 months of your contract and are eligible to take Add to Plan (please note, not available at time of upgrade).
No, the PS5 is only available to buy online through the online shop
When you place your order online you will see an on-screen message like the one below with an xko number
You will also get an email about your order which will look like the below
If there are any problems with your order you will be contacted directly.
You will be kept up to date with your order by regular weekly messages, no need to call.
Your payment will not be taken straight away, so no need to check your bank account. It will be taken when your PS5 order is being processed on your account.
Yes, we are selling various packages of games, controllers and consoles.
You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.
DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.
A further message will be sent on the day of delivery advising the 1 hour slot in which your delivery will be attempted, again this message will include options to change and track your parcel.
If you wish to cancel your order, please call us on 150 to do so.
Are you excited about getting your hands on one?
Tell us what games you are looking forward to playing in the comments by tapping “Reply” below.
Solved! See the answer below or view the solution in context.
01-12-2020 11:00 PM
Late night troller?????
01-12-2020 11:01 PM
100%
01-12-2020 11:04 PM
@Britisheagle no offence matey but were all in the same boat here saying you’re at the bottom of the thread we all feel slightly let down by EE but we all pay our bills like you.! That’s why we’re all here.
01-12-2020 11:06 PM
@Lumleyhtc @Jass86 Are you saying I’m the late night troller?
01-12-2020 11:08 PM
@Dewi67 without proof on this thread pal its just like talking to cs and hearing the same thing we have heard for the past 2 week
01-12-2020 11:12 PM
01-12-2020 11:13 PM
I wish I could see your faces now 😂
01-12-2020 11:14 PM
Fair play. What bundle did you order
01-12-2020 11:14 PM
Ps and controller
01-12-2020 11:15 PM
I'm buzzing mate means there getting the second lot out