19-11-2020 08:05 AM - edited 10-12-2021 09:12 AM
**UPDATED** We've added some extra information to cover some more frequently asked questions
You can order accessories on Add To Plan, which lets you buy new kit, and spreads the cost across your monthly EE bills over the next 11 months. It doesn’t cost you any more – there are no fees and no interest, and it’s not just for pay monthly mobile plans either. 4GEE WiFi and tablet plan users can benefit too.
Find out more about Add To Plan >
Here’s some helpful information of what to expect if you ordered one.
When the PS5 is out of stock, you can register here to get notified when it is available to order again.
You are able to order if you are an existing EE customer within the first 17 months of your contract and are eligible to take Add to Plan (please note, not available at time of upgrade).
No, the PS5 is only available to buy online through the online shop
When you place your order online you will see an on-screen message like the one below with an xko number
You will also get an email about your order which will look like the below
If there are any problems with your order you will be contacted directly.
You will be kept up to date with your order by regular weekly messages, no need to call.
Your payment will not be taken straight away, so no need to check your bank account. It will be taken when your PS5 order is being processed on your account.
Yes, we are selling various packages of games, controllers and consoles.
You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.
DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.
A further message will be sent on the day of delivery advising the 1 hour slot in which your delivery will be attempted, again this message will include options to change and track your parcel.
If you wish to cancel your order, please call us on 150 to do so.
Are you excited about getting your hands on one?
Tell us what games you are looking forward to playing in the comments by tapping “Reply” below.
Solved! See the answer below or view the solution in context.
01-12-2020 10:34 PM
Anyone one else got anything? Was it a text from ee or an email
01-12-2020 10:40 PM
01-12-2020 10:47 PM
Someone mentioned BT just shipped their PS5's. Could be that BT sent theirs first and is now working on the EE orders?
01-12-2020 10:50 PM
@seanbishop84 why would ee double handle stock from shipment to ee then to dpd it does not make sense from a logistical point of view when it can go to dpd that distributes for them. Ee does not own major warehouse. just shops and a main HQ and various call centres.
01-12-2020 10:51 PM
Need more then two people to get me interested in believing there gonna send everyone's out now
01-12-2020 10:54 PM
I think most people have something better to do at 10:55 on a Sunday night than update a forum with an email that was received at 10:03.
I did It as I know a lot of you are waiting. Stay sceptical my friend. I’ll think of you tomorrow 🙂
01-12-2020 10:55 PM
@Outlawz69 thank i work within transportation and distribution and company simply dont double handle stock for financisl reason. Its bad buisness. Dpd does not hold stock the distribute it. They recieve and tgen send it out. How do u think amazon works. Ee simply give details of orders to dpd and when stock comes in they simply print the labels and send it straight back out the door. They only hold small numbers of stock for contracted partners such as ee
01-12-2020 10:55 PM
Can you upload the screenshot to imgur at least so we can see it.
01-12-2020 10:56 PM
If I get shafted in this wave as well I am going with another provider.
Don't even care if there are early penalties for leaving, I just cannot justify paying a firm that would potentially put me below literally everyone else on this thread.
01-12-2020 10:57 PM
I dont believe it. Until I see proof