Have you ordered a PS5? Here's what to expect

[Christopher_G]

**UPDATED** We've added some extra information to cover some more frequently asked questions

You can order accessories on Add To Plan, which lets you buy new kit, and spreads the cost across your monthly EE bills over the next 11 months. It doesn’t cost you any more – there are no fees and no interest, and it’s not just for pay monthly mobile plans either. 4GEE WiFi and tablet plan users can benefit too.

Find out more about Add To Plan >

Here’s some helpful information of what to expect if you ordered one.

 

 

The PS5 is showing as out of stock, what should I do?

When the PS5 is out of stock, you can register here to get notified when it is available to order again.

Am I eligible?

You are able to order if you are an existing EE customer within the first 17 months of your contract and are eligible to take Add to Plan (please note, not available at time of upgrade).

Can I buy over the phone?

No, the PS5 is only available to buy online through the online shop

How do I know my order has been successful?

When you place your order online you will see an on-screen message like the one below with an xko number

You will also get an email about your order which will look like the below

If there are any problems with your order you will be contacted directly.

You will be kept up to date with your order by regular weekly messages, no need to call.

When will my £10 upfront payment be taken?

Your payment will not be taken straight away, so no need to check your bank account. It will be taken when your PS5 order is being processed on your account.

Will you be selling accessories or games?

Yes, we are selling various packages of games, controllers and consoles.

How will I find out about my delivery details?

You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.

DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.

A further message will be sent on the day of delivery advising the 1 hour slot in which your delivery will be attempted, again this message will include options to change and track your parcel.

What if I want to cancel my order?

If you wish to cancel your order, please call us on 150 to do so.

Are you excited about getting your hands on one?

Tell us what games you are looking forward to playing in the comments by tapping “Reply” below.

[Aoife292]

Hey leanne, my £10 was taken last week. Just wondering does this mean its on its way from reading all the posts. 
aoife

[Aoife292]

They took my £10 last week but havent heard anything since

[Ljh549]

@Aoife292 All that means is that your order has been processed and stock will be allocated to you once they have it in. My £10 was processed manually on the 20th from ordering on 19th and I’m still waiting for my console plus additional controller! Means nothing in terms of dispatch.

[Ljh549]

@JackEfron Nope, I’m still waiting too. Have you had the Add to Plan text from EE, detailing your add to plan cost? I got that yesterday evening and went straight onto live chat and was given a tracking number FINALLY! Mines due for delivery tomorrow.

[Aoife292]

Hey thanks for replying

thats great thanku, as long as i have one it all that matters 🤞 

aoife 

[Nickwba250485]

Your not the only one I'm the same too ordered on 19th, email, text and £10 taken on the 27thz heard nothing since 

[Aoife292]

Aw really. I didnt think much of it untill i read loads of posts on twitter saying the £10 doesnt go out untill its despatched 😬

[Whothe_isthatgu]

I order a bundle on the 19th and they took payment and I got a text saying it'll arrive before the 15th too but no dpd or tracking info yet

[sean860]

I called up and got my ps5 processed, money was took, but no second email saying its processed. I got this although I only ordered one. Did anyone else get this? (ordered on the 3rd)

[theRunningMan85]

@Nickwba250485 Wit might come slightly later as my £10 and confirmation emails came on the 20th and I’ve got delivery due tomorrow. Seems a little based on when those emails come through.