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Have you ordered a PS5? Here's what to expect

Christopher_G
EE Community Support Team

Playstation 5 - Launch Post - Social.png

 

**UPDATED** We've added some extra information to cover some more frequently asked questions

 

You can order accessories on Add To Plan, which lets you buy new kit, and spreads the cost across your monthly EE bills over the next 11 months. It doesn’t cost you any more – there are no fees and no interest, and it’s not just for pay monthly mobile plans either. 4GEE WiFi and tablet plan users can benefit too.

 

Find out more about Add To Plan >


Here’s some helpful information of what to expect if you ordered one.

 

 

The PS5 is showing as out of stock, what should I do?


When the PS5 is out of stock, you can register here to get notified when it is available to order again.



Am I eligible?


You are able to order if you are an existing EE customer within the first 17 months of your contract and are eligible to take Add to Plan (please note, not available at time of upgrade).

 

 

Can I buy over the phone?


No, the PS5 is only available to buy online through the online shop

 

 

How do I know my order has been successful?


When you place your order online you will see an on-screen message like the one below with an xko number

 

order confirmation page.jpg

 

You will also get an email about your order which will look like the below

 

 

order confirmation email.jpg

 


If there are any problems with your order you will be contacted directly.


You will be kept up to date with your order by regular weekly messages, no need to call.

 

 

When will my £10 upfront payment be taken?


Your payment will not be taken straight away, so no need to check your bank account. It will be taken when your PS5 order is being processed on your account.

 

 

Will you be selling accessories or games?


Yes, we are selling various packages of games, controllers and consoles.

 

 

How will I find out about my delivery details?

 

You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.

 

DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.

 

A further message will be sent on the day of delivery advising the 1 hour slot in which your delivery will be attempted, again this message will include options to change and track your parcel.

 

 

What if I want to cancel my order?


If you wish to cancel your order, please call us on 150 to do so.

 

 

Are you excited about getting your hands on one?


Tell us what games you are looking forward to playing in the comments by tapping “Reply” below.

 

7,452 REPLIES 7,452

I had a phonecall earlier from a number (0191 594 6541) saying they're from EE but they never called me by my name. They said they've been looking over my account and they asked if my PS5 has been processed yet. I hung up after that as I wasn't too sure if they was legit. Has anyone else had this phonecall and are they actually EE?

I've ordered the console + controller bundle on 19th at around 8:41.
Called EE DST again today to ask about the status and they said that it's being shipped and gave me a tracking number! It's going to be delivered tomorrow.

Teemeans
Star Contributor
Star Contributor

@Gullzzx That’s an EE partner comp they just try sell you things.  

Teemeans
Star Contributor
Star Contributor

@Gullzzx Probs there hook n line atm they know ppl are ordering ps5 . But yh I would call EE n just double check but it comes up on my phone as scam. 

JChinery7
Established Contributor
Established Contributor
If it was really EE they would be the ones who know if your PS5 was processed so they would have no reason to call and ask you.

Sent from my iPhone
Tweener
Established Contributor
Established Contributor

@Samjbull Do you really think that those stores will be restocked?

KurtONice
Established Contributor
Established Contributor

Got my second email this after and they taken my £10 out today  cross my finger hope it come on the December 15 👌

KurtONice
Established Contributor
Established Contributor

Got my second email this afternoon and they taken my £10 out today  cross my finger hope it come on the Dec 15 👌

Ordered at 8.40 on the 19th. Console + Controller and still not a peep. xko received and money taken out on the 27th.

 

Order still open. Must be one of the few non-ps+ bundlers left forgotten about.

@JackEfron let there be hope for you. I ordered on the 19th at 1002 and my payment was taken on the 27th quite I’m early in the day. 

I had a dpd notification today saying it’s coming tomorrow. I wouldn’t be surprised if you don’t get the same tomorrow. Hang in there it won’t be much longer