Have you ordered a PS5? Here's what to expect

[Christopher_G]

**UPDATED** We've added some extra information to cover some more frequently asked questions

You can order accessories on Add To Plan, which lets you buy new kit, and spreads the cost across your monthly EE bills over the next 11 months. It doesn’t cost you any more – there are no fees and no interest, and it’s not just for pay monthly mobile plans either. 4GEE WiFi and tablet plan users can benefit too.

Find out more about Add To Plan >

Here’s some helpful information of what to expect if you ordered one.

 

 

The PS5 is showing as out of stock, what should I do?

When the PS5 is out of stock, you can register here to get notified when it is available to order again.

Am I eligible?

You are able to order if you are an existing EE customer within the first 17 months of your contract and are eligible to take Add to Plan (please note, not available at time of upgrade).

Can I buy over the phone?

No, the PS5 is only available to buy online through the online shop

How do I know my order has been successful?

When you place your order online you will see an on-screen message like the one below with an xko number

You will also get an email about your order which will look like the below

If there are any problems with your order you will be contacted directly.

You will be kept up to date with your order by regular weekly messages, no need to call.

When will my £10 upfront payment be taken?

Your payment will not be taken straight away, so no need to check your bank account. It will be taken when your PS5 order is being processed on your account.

Will you be selling accessories or games?

Yes, we are selling various packages of games, controllers and consoles.

How will I find out about my delivery details?

You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.

DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.

A further message will be sent on the day of delivery advising the 1 hour slot in which your delivery will be attempted, again this message will include options to change and track your parcel.

What if I want to cancel my order?

If you wish to cancel your order, please call us on 150 to do so.

Are you excited about getting your hands on one?

Tell us what games you are looking forward to playing in the comments by tapping “Reply” below.

[dearlyphoto]

@Calumw19 Yes, and it has not been a week since the EE rep commented on this thread stating orders were on track for mid December delivery.

[Jules1270]

Are you sim only?

Sent from my iPad

[Joshboy781]

@Littlegunfer, did you order on the same account or on seperate accounts?

[Littlegunfer]

We ordered on seperate accounts and we are not sim only we are on contract and have been with them for years 

[Joshboy781]

That doesn’t sound good, seems like a lot of orders are being cancelled or they’ve oversold.

[Tiler77]

Is it the dreaded order cancelled day instead of the hallelujah day like other retailers sending them out..

Why the silence from ee they not even answering on twitter to customers?

[Joshboy781]

@Tiler77, seems very likely it’s going to be, they’re not replying to anyone

[darrena092]

@Littlegunfer were you both in the first 17 months of your contracts?

[Littlegunfer]

What annoys me is i was trying to get one from currys and game i may or may not have got one but i stopped as soon as ee confirmed my order this is a xmas presenr for my son as im sure it is for many people, surely it is not hard to advertise when you actualy have the ps5s because this is a shambles and i usualy speak highly off ee

[Littlegunfer]

Yes first 17mnths of this contract we tick all the criteria to be eligible