Have you ordered a PS5? Here's what to expect

[Christopher_G]

**UPDATED** We've added some extra information to cover some more frequently asked questions

You can order accessories on Add To Plan, which lets you buy new kit, and spreads the cost across your monthly EE bills over the next 11 months. It doesn’t cost you any more – there are no fees and no interest, and it’s not just for pay monthly mobile plans either. 4GEE WiFi and tablet plan users can benefit too.

Find out more about Add To Plan >

Here’s some helpful information of what to expect if you ordered one.

 

 

The PS5 is showing as out of stock, what should I do?

When the PS5 is out of stock, you can register here to get notified when it is available to order again.

Am I eligible?

You are able to order if you are an existing EE customer within the first 17 months of your contract and are eligible to take Add to Plan (please note, not available at time of upgrade).

Can I buy over the phone?

No, the PS5 is only available to buy online through the online shop

How do I know my order has been successful?

When you place your order online you will see an on-screen message like the one below with an xko number

You will also get an email about your order which will look like the below

If there are any problems with your order you will be contacted directly.

You will be kept up to date with your order by regular weekly messages, no need to call.

When will my £10 upfront payment be taken?

Your payment will not be taken straight away, so no need to check your bank account. It will be taken when your PS5 order is being processed on your account.

Will you be selling accessories or games?

Yes, we are selling various packages of games, controllers and consoles.

How will I find out about my delivery details?

You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.

DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.

A further message will be sent on the day of delivery advising the 1 hour slot in which your delivery will be attempted, again this message will include options to change and track your parcel.

What if I want to cancel my order?

If you wish to cancel your order, please call us on 150 to do so.

Are you excited about getting your hands on one?

Tell us what games you are looking forward to playing in the comments by tapping “Reply” below.

[Clairelbrooke]

@Jaaykaay I spoke to digital sales this morning, straight through and was such a help, found the number from an old tweet 0800 079 0531

[Teemeans]

@Jaaykaay 0800 079 0531 it literally puts you thru to digital reps . Just gotta wait to be answered

[Jaaykaay]

Thanks, I’ll try that. Nobody has been able to give me that so far. 

[Rileyjohn]

Has any got through to DST  and received any update on the psn voucher?

[emily222]

I ordered on the 3rd quite early and had an email with a xko number by 8:06am. I rang yesterday and it was processed over the phone, payment was taken but I’ve yet to actually receive the your PS5 processed email? 

[Briff]

@emily222 Check your junk folder.

[emily222]

I have and nothing there unfortunately! 

[Teemeans]

@emily222 I done it manually over the phone and I did receive it while still on the line . Usually when done manually they push the email to you . But then again who actually knows some have been told it can’t be processed over the phone and some have . Maybe call and see if they can push the email thru again ?

[loneshade]

Hi Emily, you might need to contact them about the email, if they manually do it sometimes they forget to publish the email.

[dedemegadoodoo]

the fact people are getting DPD emails this morning, makes me think theyre still allocating more stock on a daily basis.