19-11-2020 08:05 AM - edited 10-12-2021 09:12 AM
**UPDATED** We've added some extra information to cover some more frequently asked questions
You can order accessories on Add To Plan, which lets you buy new kit, and spreads the cost across your monthly EE bills over the next 11 months. It doesn’t cost you any more – there are no fees and no interest, and it’s not just for pay monthly mobile plans either. 4GEE WiFi and tablet plan users can benefit too.
Find out more about Add To Plan >
Here’s some helpful information of what to expect if you ordered one.
When the PS5 is out of stock, you can register here to get notified when it is available to order again.
You are able to order if you are an existing EE customer within the first 17 months of your contract and are eligible to take Add to Plan (please note, not available at time of upgrade).
No, the PS5 is only available to buy online through the online shop
When you place your order online you will see an on-screen message like the one below with an xko number
You will also get an email about your order which will look like the below
If there are any problems with your order you will be contacted directly.
You will be kept up to date with your order by regular weekly messages, no need to call.
Your payment will not be taken straight away, so no need to check your bank account. It will be taken when your PS5 order is being processed on your account.
Yes, we are selling various packages of games, controllers and consoles.
You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.
DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.
A further message will be sent on the day of delivery advising the 1 hour slot in which your delivery will be attempted, again this message will include options to change and track your parcel.
If you wish to cancel your order, please call us on 150 to do so.
Are you excited about getting your hands on one?
Tell us what games you are looking forward to playing in the comments by tapping “Reply” below.
Solved! See the answer below or view the solution in context.
05-12-2020 02:35 PM - edited 05-12-2020 02:37 PM
Seriously don't take the p***?! Your must be a troll. Ordered on the 3rd and already got a notification from dpd?!? If this is true I am truly gonna lose my ****!!!
05-12-2020 02:36 PM
Don’t upset people @Lumleyhtc you’ve been here since the beginning lol
05-12-2020 02:37 PM
I have just spoke to chat and my order is finally being picked ready for Monday delivery after it being open all this time.
Haven’t recieved any notification from EE or DPD yet but DPD apparently will send one on Monday morning
i live in the midlands, console plus controller sim only ordered at 08:38 on the 19th so anyone else in the same boat is looking good. Btw i rang up yesterday after noon whilst people were receiving their deliveries and my order was still open but it is now being picked so it is worth asking on chat to see if your order has been updated.
i can now finally leave this forum of stress.
Also can i add that people have every right to be upset with how EE have handled this, it really has been atrocious. Apart from this mess i have never had any issue with EE.
For those that ordered on the 19th and you still don’t receive on the 15th then you have every right to be angry.
Peace out. (Just as i type this i received the DPD notification on the app)
05-12-2020 02:37 PM
I ordered on 8.43 19th Dec, Ps and additional controller. DPD email came through at 2.01 today
05-12-2020 02:41 PM
Ordered my Ps5 console + controller bundle on the 19th. Just got a DPD notification saying they have received the order details, and are expecting parcel shortly. On the app notif it said delivery by the 7th of December, however when I go into the app I can't seem to find any mention of when it will be delivered, just that they have the order details and will be getting the parcel shortly. So looks like DPD notifs are being sent out today for some people.
05-12-2020 02:45 PM
@Gan32 sounds the same as mine, should be monday mate i wouldnt worry about it.
05-12-2020 02:48 PM
05-12-2020 02:48 PM
Still nothing here 😞
05-12-2020 02:50 PM
Oof still nothing here
05-12-2020 02:51 PM
@SWolves1 😂😂😂😂😂