Have you ordered a PS5? Here's what to expect

[Christopher_G]

**UPDATED** We've added some extra information to cover some more frequently asked questions

You can order accessories on Add To Plan, which lets you buy new kit, and spreads the cost across your monthly EE bills over the next 11 months. It doesn’t cost you any more – there are no fees and no interest, and it’s not just for pay monthly mobile plans either. 4GEE WiFi and tablet plan users can benefit too.

Find out more about Add To Plan >

Here’s some helpful information of what to expect if you ordered one.

 

 

The PS5 is showing as out of stock, what should I do?

When the PS5 is out of stock, you can register here to get notified when it is available to order again.

Am I eligible?

You are able to order if you are an existing EE customer within the first 17 months of your contract and are eligible to take Add to Plan (please note, not available at time of upgrade).

Can I buy over the phone?

No, the PS5 is only available to buy online through the online shop

How do I know my order has been successful?

When you place your order online you will see an on-screen message like the one below with an xko number

You will also get an email about your order which will look like the below

If there are any problems with your order you will be contacted directly.

You will be kept up to date with your order by regular weekly messages, no need to call.

When will my £10 upfront payment be taken?

Your payment will not be taken straight away, so no need to check your bank account. It will be taken when your PS5 order is being processed on your account.

Will you be selling accessories or games?

Yes, we are selling various packages of games, controllers and consoles.

How will I find out about my delivery details?

You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.

DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.

A further message will be sent on the day of delivery advising the 1 hour slot in which your delivery will be attempted, again this message will include options to change and track your parcel.

What if I want to cancel my order?

If you wish to cancel your order, please call us on 150 to do so.

Are you excited about getting your hands on one?

Tell us what games you are looking forward to playing in the comments by tapping “Reply” below.

[shug59]

managed to order ps5 today , i had to peel my foster kid off the ceiling ,thank's EE

[olley]

Follow this guy on twitter. he’s been bang on all day.. Now i’m really gonna sound like i’m bragging but got a x box series x also today from very for my nephew!!

MichaelJonesJTL tweets as soon as any stock drops!! 

Good luck

[Blackline72]

@Charlotteyyy oh I agree, you have to wonder about a communications company that has almost no ability to communicate basic updates. 

normally with a rollout like this there would be a project manager. That project manager delegates tasks. I would be interested why they didn’t assign a customer liaison to this just to handle updates to customers and internally. It’s not difficult 🤷‍♂️

[Sully2k20]

Stock was in on the 19th, and today. Its all being processed to be delivered to the customers who have orderd it. 

[Jass86]

I think our shipment of ps5 consoles has been sent from china or cargo ship and somalian pirates and have the ship and holding ee to ransom and thats why l ee did an extra date to try raise the funds. 

[matsmad7]

@Jass86 as long as Tom Hanks stars in the film as captain of the ship maybe bring in Scarlett Johannson as well and I’ll watch it

[olley]

@D1amondEyes 

@Georgeread 

@Teemeans 

a follow @MichaelJonesJTL on twitter. seriously pie hot at updating when there is a new drop!! Sign up for his notifications! and be ready.. preorders tesco not had any more stock in yet..so keep an eye out. have to go to their preorder site not regular tesco site x

best of luck if i think I will go wales as can guarantee the console x. 

[Jass86]

@matsmad7  yeah a ps5 with handprint on it and us pulling our teeth still waiting for it turn up

[Jordo]

Many people are saying it's just those who ordered the bundles that are waiting on their PS5s due to the additional controller. I ordered on the 19th and ordered only the console and I haven't received mine yet but people are saying that those who ordered just the console received theirs first... If that's the case where's mine?

[SE77EN]

Same here mate, console only. Ordered 8.15am on 19th. Pretty sure I was one of the first to order and I’ve received nothing. I’m paying for it on my bill though!