Have you ordered a PS5? Here's what to expect

[Christopher_G]

**UPDATED** We've added some extra information to cover some more frequently asked questions

You can order accessories on Add To Plan, which lets you buy new kit, and spreads the cost across your monthly EE bills over the next 11 months. It doesn’t cost you any more – there are no fees and no interest, and it’s not just for pay monthly mobile plans either. 4GEE WiFi and tablet plan users can benefit too.

Find out more about Add To Plan >

Here’s some helpful information of what to expect if you ordered one.

 

 

The PS5 is showing as out of stock, what should I do?

When the PS5 is out of stock, you can register here to get notified when it is available to order again.

Am I eligible?

You are able to order if you are an existing EE customer within the first 17 months of your contract and are eligible to take Add to Plan (please note, not available at time of upgrade).

Can I buy over the phone?

No, the PS5 is only available to buy online through the online shop

How do I know my order has been successful?

When you place your order online you will see an on-screen message like the one below with an xko number

You will also get an email about your order which will look like the below

If there are any problems with your order you will be contacted directly.

You will be kept up to date with your order by regular weekly messages, no need to call.

When will my £10 upfront payment be taken?

Your payment will not be taken straight away, so no need to check your bank account. It will be taken when your PS5 order is being processed on your account.

Will you be selling accessories or games?

Yes, we are selling various packages of games, controllers and consoles.

How will I find out about my delivery details?

You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.

DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.

A further message will be sent on the day of delivery advising the 1 hour slot in which your delivery will be attempted, again this message will include options to change and track your parcel.

What if I want to cancel my order?

If you wish to cancel your order, please call us on 150 to do so.

Are you excited about getting your hands on one?

Tell us what games you are looking forward to playing in the comments by tapping “Reply” below.

[Budweiser1185]

Hi how do you order ps5 console can't find it 

[RAF-16]

@MESSBAND How did you manage to re order though? For me they cancelled without telling me that. 

@ANDYGJG I could but what if I do, stuck in a contact when I'm livid with EE then they wont honour my cancelled order.

[benebden]

@Budweiser1185  Time travel buddy

[Geo25]

You are only eligible if you have been with the company for 17months I swear on a contract that’s what I read before I ordered it so maybe that’s why peoples are getting cancelled cause you aren’t eligible 

[RAF-16]

@Geo25 been on this plan for four years.

[astonavfc]

@Geo25it wasn;t with the company for 17 months, its within the first 17 months of your EE contract

[cdaws2001]

Heard nothing from ee since the first 2 emails with the xko number etc, they took my £10 and not said anything since no text or nothing like you lot, think I best just sit and be prepared for a cancellation email at this point 😞

[MESSBAND]

@RAF-16 They actually called me and gave me the option.

I would call and see what they can do, call DS, not CS as DS was the once that rang me and asked if I would like to upgrade to keep my order.

[Budweiser1185]

I already have one i am trying to get one now for my nephew do you have to phone ee to get a ps5

[Budweiser1185]

Haha