Have you ordered a PS5? Here's what to expect

[Christopher_G]

**UPDATED** We've added some extra information to cover some more frequently asked questions

You can order accessories on Add To Plan, which lets you buy new kit, and spreads the cost across your monthly EE bills over the next 11 months. It doesn’t cost you any more – there are no fees and no interest, and it’s not just for pay monthly mobile plans either. 4GEE WiFi and tablet plan users can benefit too.

Find out more about Add To Plan >

Here’s some helpful information of what to expect if you ordered one.

 

 

The PS5 is showing as out of stock, what should I do?

When the PS5 is out of stock, you can register here to get notified when it is available to order again.

Am I eligible?

You are able to order if you are an existing EE customer within the first 17 months of your contract and are eligible to take Add to Plan (please note, not available at time of upgrade).

Can I buy over the phone?

No, the PS5 is only available to buy online through the online shop

How do I know my order has been successful?

When you place your order online you will see an on-screen message like the one below with an xko number

You will also get an email about your order which will look like the below

If there are any problems with your order you will be contacted directly.

You will be kept up to date with your order by regular weekly messages, no need to call.

When will my £10 upfront payment be taken?

Your payment will not be taken straight away, so no need to check your bank account. It will be taken when your PS5 order is being processed on your account.

Will you be selling accessories or games?

Yes, we are selling various packages of games, controllers and consoles.

How will I find out about my delivery details?

You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.

DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.

A further message will be sent on the day of delivery advising the 1 hour slot in which your delivery will be attempted, again this message will include options to change and track your parcel.

What if I want to cancel my order?

If you wish to cancel your order, please call us on 150 to do so.

Are you excited about getting your hands on one?

Tell us what games you are looking forward to playing in the comments by tapping “Reply” below.

[Calumw19]

Jake where u at with screenshots buddy

[Gdownes]

@dearlyphoto the update that was promised was via email or text not from a rep on a forum which a lot of people don't read.

[GaB1357]

Hi - I ordered a ps5, had the order ref on screen, received the email as shown but haven’t received a weekly update on my order, and can’t reach anyone to check - it would be good to have confirmation of vie orders are being dealt with please. 

[P5uk]

Yeah I have the same issue am chatting to them now

[dearlyphoto]

@Gdownes At no point, did EE promise anyone an email/text update on a weekly basis. 

[Runaui]

"You will be kept up to date with your order by regular weekly messages, no need to call."

Front page of this thread mate.

[Cameron145]

@dearlyphoto please refer to page 1 which states “You will be kept up to date with your order by regular weekly messages, no need to call.”

[Ashmc]

I’m on a few discord’s and people are reporting getting text of EE from n the last 30 mins , I’m waiting for them to tell me what it says . 

I think the delay is for two reasons

they Let people buy with sim only and now have to go through 1000s of orders removing them manually 

second they have oner sold by a country mile , I expect orders after 8:30 to be cancelled! Im sure  they was selling them until 10am which in terms of stock is not possible so I’m certain they will be going through  all them orders also 

this is why the orders that should of gone out have not 

[Spuddy1986]

So just got off the phone to CS,

They never had stock and are awaiting confirmation from their ordering partners in regards to the stock, they will then provide updates and timelines for delivery.

Thr CS rep was very reassuring and stated the order remains open for me on the system and will be fulfilled on receipt of said stock. And confirmed that the order will be with me by 15.12.2020.

Hope this helps to reassure others, the CS team are obviously as aware in regards to stock as we are, while this in itself may not be reassuring to others. The plans are as per the email order acknowledgement that people recieved back to the earlier pages in this thread if you have your xko number then you will receive in line with this confirmation, By 15.12.2020.

Let's hope all stays true to the confirmation.

[Kory1]

I'a SIM contarct user and I have just received a SMS confirmation + e-mail confirmation from EE saying that my PS5 is coming before the 15th and the items have been added to my plan!

https://i.ibb.co/PTNh8bT/IMG-4691.png