19-11-2020 08:05 AM - edited 10-12-2021 09:12 AM
**UPDATED** We've added some extra information to cover some more frequently asked questions
You can order accessories on Add To Plan, which lets you buy new kit, and spreads the cost across your monthly EE bills over the next 11 months. It doesn’t cost you any more – there are no fees and no interest, and it’s not just for pay monthly mobile plans either. 4GEE WiFi and tablet plan users can benefit too.
Find out more about Add To Plan >
Here’s some helpful information of what to expect if you ordered one.
When the PS5 is out of stock, you can register here to get notified when it is available to order again.
You are able to order if you are an existing EE customer within the first 17 months of your contract and are eligible to take Add to Plan (please note, not available at time of upgrade).
No, the PS5 is only available to buy online through the online shop
When you place your order online you will see an on-screen message like the one below with an xko number
You will also get an email about your order which will look like the below
If there are any problems with your order you will be contacted directly.
You will be kept up to date with your order by regular weekly messages, no need to call.
Your payment will not be taken straight away, so no need to check your bank account. It will be taken when your PS5 order is being processed on your account.
Yes, we are selling various packages of games, controllers and consoles.
You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.
DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.
A further message will be sent on the day of delivery advising the 1 hour slot in which your delivery will be attempted, again this message will include options to change and track your parcel.
If you wish to cancel your order, please call us on 150 to do so.
Are you excited about getting your hands on one?
Tell us what games you are looking forward to playing in the comments by tapping “Reply” below.
Solved! See the answer below or view the solution in context.
26-11-2020 03:10 PM
Cheers for responses on the "£10 off my bill" comment - I guess it all comes out of the same pot really doesn't it?
26-11-2020 03:23 PM
Out of interest - I've noticed a few comments mentioning things like 'order marked as open' or similar.
Are you able to check this on the EE site? I've clicked through all sorts of menus and I can't find any mention of additional items other than my phone and watch.
26-11-2020 03:24 PM
26-11-2020 03:28 PM
I got told that my order is Open and the £10 payment will be taken upon dispatch
26-11-2020 03:37 PM
Ah well maybe they'll take another tenner on dispatch then.
26-11-2020 03:57 PM
@carlosthedj @this is normal they will put the £10 on your next bill has happened to me before with upgrades
26-11-2020 03:59 PM
Orders are starting to be shipped via other companies......
26-11-2020 04:26 PM
Zatu Games just had a very small drop of consoles.
So they are definitely finding their way to retail companies - I just wish EE would tell us what they are expecting and when.
26-11-2020 04:29 PM
Yeh Very said delivery by the 17th apparently and there shipping them out now
26-11-2020 04:32 PM
To be fair we’ve not been trolled half as hard in this forum as we have by EE in general 😂