Have you ordered a PS5? Here's what to expect

[Christopher_G]

**UPDATED** We've added some extra information to cover some more frequently asked questions

You can order accessories on Add To Plan, which lets you buy new kit, and spreads the cost across your monthly EE bills over the next 11 months. It doesn’t cost you any more – there are no fees and no interest, and it’s not just for pay monthly mobile plans either. 4GEE WiFi and tablet plan users can benefit too.

Find out more about Add To Plan >

Here’s some helpful information of what to expect if you ordered one.

 

 

The PS5 is showing as out of stock, what should I do?

When the PS5 is out of stock, you can register here to get notified when it is available to order again.

Am I eligible?

You are able to order if you are an existing EE customer within the first 17 months of your contract and are eligible to take Add to Plan (please note, not available at time of upgrade).

Can I buy over the phone?

No, the PS5 is only available to buy online through the online shop

How do I know my order has been successful?

When you place your order online you will see an on-screen message like the one below with an xko number

You will also get an email about your order which will look like the below

If there are any problems with your order you will be contacted directly.

You will be kept up to date with your order by regular weekly messages, no need to call.

When will my £10 upfront payment be taken?

Your payment will not be taken straight away, so no need to check your bank account. It will be taken when your PS5 order is being processed on your account.

Will you be selling accessories or games?

Yes, we are selling various packages of games, controllers and consoles.

How will I find out about my delivery details?

You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.

DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.

A further message will be sent on the day of delivery advising the 1 hour slot in which your delivery will be attempted, again this message will include options to change and track your parcel.

What if I want to cancel my order?

If you wish to cancel your order, please call us on 150 to do so.

Are you excited about getting your hands on one?

Tell us what games you are looking forward to playing in the comments by tapping “Reply” below.

[MikeD_89]

Don't use the 0800 number if your an EE customer (which you should be 😛 ) - use 150

[Thebatmanofbelf]

08000790531- i used this as its direct to the team involved

[Bejore]

Sim only too had 4 emails this morning on about the eligibility checks but no emails since then and no £10 taken.

Annoying not knowing

[MikeD_89]

@Bejore

Have you called them up?

They have been very helpful on the phone to others in your position.

[Sazzleroberts]

The 0800 number tells me to call back later or tomorrow 

[Spaceman01]

They have closed the department as there snowed under by all accounts..... ever losing hope at this point.

[MikeD_89]

@Sazzleroberts 

Use the 150 number, that doens't block your calls.

[Silcrows]

I had a confirmation email earlier saying it has been processed and will be shipped before 15th December (1:30pm), but also had the £10 taken. The original post says they only take the £10 when its being shipped. Do I assume this is being shipped today then? Want to avoid sitting in queues on the phone if I can.

[Dodgy_Geezer]

@MikeD_89 - Happy days mate

[Chris_B]

@Dylan92  as this is a public forum no one here has any knowledge of what was in those emails that were sent to you it will be best to call customer services about this.