Have you ordered a PS5? Here's what to expect

[Christopher_G]

**UPDATED** We've added some extra information to cover some more frequently asked questions

You can order accessories on Add To Plan, which lets you buy new kit, and spreads the cost across your monthly EE bills over the next 11 months. It doesn’t cost you any more – there are no fees and no interest, and it’s not just for pay monthly mobile plans either. 4GEE WiFi and tablet plan users can benefit too.

Find out more about Add To Plan >

Here’s some helpful information of what to expect if you ordered one.

 

 

The PS5 is showing as out of stock, what should I do?

When the PS5 is out of stock, you can register here to get notified when it is available to order again.

Am I eligible?

You are able to order if you are an existing EE customer within the first 17 months of your contract and are eligible to take Add to Plan (please note, not available at time of upgrade).

Can I buy over the phone?

No, the PS5 is only available to buy online through the online shop

How do I know my order has been successful?

When you place your order online you will see an on-screen message like the one below with an xko number

You will also get an email about your order which will look like the below

If there are any problems with your order you will be contacted directly.

You will be kept up to date with your order by regular weekly messages, no need to call.

When will my £10 upfront payment be taken?

Your payment will not be taken straight away, so no need to check your bank account. It will be taken when your PS5 order is being processed on your account.

Will you be selling accessories or games?

Yes, we are selling various packages of games, controllers and consoles.

How will I find out about my delivery details?

You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.

DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.

A further message will be sent on the day of delivery advising the 1 hour slot in which your delivery will be attempted, again this message will include options to change and track your parcel.

What if I want to cancel my order?

If you wish to cancel your order, please call us on 150 to do so.

Are you excited about getting your hands on one?

Tell us what games you are looking forward to playing in the comments by tapping “Reply” below.

[MikeD_89]

@Sazzleroberts 

I can't remember, Mobile -> Billing i think

[AverageMom90]

@StefanWolves 

if you don't receive "the winging its way to you" email id assume you will be one of the guys that receives there consoles by the 15th December at the latest

[MikeD_89]

@AverageMom90 

I dont think that's true - see Dodgy Geezers message above.

The "winging it" message looks like the automated one, but its not a mandatory email to receive. 

[Bertie1993]

the winging its way to you email is automated one I'm sure the other ones were done from the team they made to maunaly process orders

As the subject on mine was your ps5 order. 

Who knows annoying anyway as I ordered fairly early.

But happy to actually know I'm geting one 

[StefanWolves]

@AverageMom90 i think the £10 being taken is the main thing. I think the variance in emails is simply 1 is automated from the system and the other is sent by an admin sitting in EEs offices. Extra checks or something like that? not sure.

[Dodgy_Geezer]

@Sazzleroberts 150 and 1 then 1 again, worked for me

[94af]

A little confused tbh SIM only on a 24 month contract. 10er taken but no emails other than the first one.

[AverageMom90]

@StefanWolves 

yes id say that the "generic" winging its way to you email  would be for those who have flew through processing and have had there money taken as the other emails seemed to have come much later I could be wrong though

[Ankitcr]

Received my xKo number at 2.28pm today with delivery before 15th December message. Had ordered yesterday at 8.48am. Now the wait for that DPD message begins.

Though I have to say EE has been quite efficient (atleast from reading the posts in this forum) compared to other retailers.

Good luck to everyone for that tracking number 🙂

[anniekw]

Ordered Ps5 with extra controller at 8.40 yesterday.

11am today got 3 emails with the "subject to eligibility" line.

11.30 got another email about a discrepancy and i needed to call.

Spoke to someone who said it was a problem with the card used for upfront payment not being at the same address. I gave new card details and the order was confirmed.

Straight after the call the £10 was taken and I got the winging its way to you email with order number.