Have you ordered a PS5? Here's what to expect

[Christopher_G]

**UPDATED** We've added some extra information to cover some more frequently asked questions

You can order accessories on Add To Plan, which lets you buy new kit, and spreads the cost across your monthly EE bills over the next 11 months. It doesn’t cost you any more – there are no fees and no interest, and it’s not just for pay monthly mobile plans either. 4GEE WiFi and tablet plan users can benefit too.

Find out more about Add To Plan >

Here’s some helpful information of what to expect if you ordered one.

 

 

The PS5 is showing as out of stock, what should I do?

When the PS5 is out of stock, you can register here to get notified when it is available to order again.

Am I eligible?

You are able to order if you are an existing EE customer within the first 17 months of your contract and are eligible to take Add to Plan (please note, not available at time of upgrade).

Can I buy over the phone?

No, the PS5 is only available to buy online through the online shop

How do I know my order has been successful?

When you place your order online you will see an on-screen message like the one below with an xko number

You will also get an email about your order which will look like the below

If there are any problems with your order you will be contacted directly.

You will be kept up to date with your order by regular weekly messages, no need to call.

When will my £10 upfront payment be taken?

Your payment will not be taken straight away, so no need to check your bank account. It will be taken when your PS5 order is being processed on your account.

Will you be selling accessories or games?

Yes, we are selling various packages of games, controllers and consoles.

How will I find out about my delivery details?

You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.

DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.

A further message will be sent on the day of delivery advising the 1 hour slot in which your delivery will be attempted, again this message will include options to change and track your parcel.

What if I want to cancel my order?

If you wish to cancel your order, please call us on 150 to do so.

Are you excited about getting your hands on one?

Tell us what games you are looking forward to playing in the comments by tapping “Reply” below.

[Sazzleroberts]

I ordered at 857 yesterday with the extra controller. Nothing as of yet

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[dannyttt2011]

I ordered the bundle with the extra controller and 12 months PS member ship. I had my confirmation email at 8:28 yesterday but nothing since. God my anxiety is bad!

[AverageMom90]

@Phloride  Fingers crossed

[Jules1270]

I ordered just the console at 10am but stressing so much just went on live chat and he assured me my order has not been cancelled and I will get one before 15/12 so here is hoping. No further emails since my email yesterday at time of ordering.


Sent from my iPad

[Jalan3103]

Morning All,

I’ve received 2 emails to confirm my console and my £10 taken. The card I used was my other half’s. so I had to ring they spoke to my other half and authorised the transaction. So for anyone that has ordered with a card not in their name! I’d get on the phone with them present to get your order progressed! 

Make sure to download the DPD app as well! Your order might appear in there before the dispatch email!

[Thebatmanofbelf]

I ordered the same bundle with extra controller ps network etc and haven't had a text or email. Got my first email at 8.57 so I dont think its much to worry about. I think most likely they are processing the console only bundles first. Its very unlikely they wouldn't honour the order. Especially given the issues with the poor people who ordered on sim only deals etc. 

[anonymous961]

Has anyone on a SIM Only deal received confirmation and had the £10 taken from their account?

[Sazzleroberts]

So I found out one of my Fb friends works for ee so I asked some questions.

He has reassured me that yes there was huge demand and they are doing it in sections. Apparently there were 3 different bundles live and some bundles have more stock than others.

He said the first batch is just being finished and they are due the second batch hopefully the latest by next Wednesday - if not before.

Your order may get cancelled or be delayed if;

Bank and debit card taken for payment does not match.

Problems with a credit check

You have recently moved.

But they will contact you.

He said if others have received a message around the same time you have ordered but you haven't,  don't panic. It maybe that there checks went through quicker than yours or you have ordered a different bundle.

[Jules1270]

From everything I have read sim only orders are getting cancelled 😕

Sent from my iPad

[WFrederick]

Is it weird that they took the £10 from my account an hour ago but I’ve not had a text or email? Ordered at 8.17...