Have you ordered a PS5? Here's what to expect

[Christopher_G]

**UPDATED** We've added some extra information to cover some more frequently asked questions

You can order accessories on Add To Plan, which lets you buy new kit, and spreads the cost across your monthly EE bills over the next 11 months. It doesn’t cost you any more – there are no fees and no interest, and it’s not just for pay monthly mobile plans either. 4GEE WiFi and tablet plan users can benefit too.

Find out more about Add To Plan >

Here’s some helpful information of what to expect if you ordered one.

 

 

The PS5 is showing as out of stock, what should I do?

When the PS5 is out of stock, you can register here to get notified when it is available to order again.

Am I eligible?

You are able to order if you are an existing EE customer within the first 17 months of your contract and are eligible to take Add to Plan (please note, not available at time of upgrade).

Can I buy over the phone?

No, the PS5 is only available to buy online through the online shop

How do I know my order has been successful?

When you place your order online you will see an on-screen message like the one below with an xko number

You will also get an email about your order which will look like the below

If there are any problems with your order you will be contacted directly.

You will be kept up to date with your order by regular weekly messages, no need to call.

When will my £10 upfront payment be taken?

Your payment will not be taken straight away, so no need to check your bank account. It will be taken when your PS5 order is being processed on your account.

Will you be selling accessories or games?

Yes, we are selling various packages of games, controllers and consoles.

How will I find out about my delivery details?

You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.

DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.

A further message will be sent on the day of delivery advising the 1 hour slot in which your delivery will be attempted, again this message will include options to change and track your parcel.

What if I want to cancel my order?

If you wish to cancel your order, please call us on 150 to do so.

Are you excited about getting your hands on one?

Tell us what games you are looking forward to playing in the comments by tapping “Reply” below.

[lmorgan21]

Thank you Christopher, much appreciated.

Is there a chance the PS5 will arrive before December 15?

[Bertie1993]

Got my order in at 8:34

Thank you for being the best network by far!!!! 

[jhmmufc]

Thanks Christopher,

I noticed when ordered that it said in stock and expected with 1 day delivery. Is this possible or is the earliest going to be the 15th Dec? 

Thanks

[AlfexOmega]

Website stated it was in stock so surprised to see as late as the 15th for Delivery date. Was expecting much sooner 😕

[bran123]

Hi is it possible to pay the ps5 off early ?

[Aristotle09]

Thanks 

So if I got an order number and confirmation then it’s secure?
I saw someone post about the Xbox say that afterwards they were contacted to say it’s out of stock. 

As it’s a present from Santa chomping at the bit to know when it’s coming and payment will be taken! 😂

[missmama85]

When will we hear about when they are being dispatched 

[missmama85]

Have you had any replies 

[JakeN1994]

Hi,

If the page gave us an order number and said it is being processed does that mean we have got one? I received an email confirming but there was no number on the email. When is it likely we get another confirmation?

Also, any chance of delivery prior to 15th?

Cheers