Have you ordered a PS5? Here's what to expect

[Christopher_G]

**UPDATED** We've added some extra information to cover some more frequently asked questions

You can order accessories on Add To Plan, which lets you buy new kit, and spreads the cost across your monthly EE bills over the next 11 months. It doesn’t cost you any more – there are no fees and no interest, and it’s not just for pay monthly mobile plans either. 4GEE WiFi and tablet plan users can benefit too.

Find out more about Add To Plan >

Here’s some helpful information of what to expect if you ordered one.

 

 

The PS5 is showing as out of stock, what should I do?

When the PS5 is out of stock, you can register here to get notified when it is available to order again.

Am I eligible?

You are able to order if you are an existing EE customer within the first 17 months of your contract and are eligible to take Add to Plan (please note, not available at time of upgrade).

Can I buy over the phone?

No, the PS5 is only available to buy online through the online shop

How do I know my order has been successful?

When you place your order online you will see an on-screen message like the one below with an xko number

You will also get an email about your order which will look like the below

If there are any problems with your order you will be contacted directly.

You will be kept up to date with your order by regular weekly messages, no need to call.

When will my £10 upfront payment be taken?

Your payment will not be taken straight away, so no need to check your bank account. It will be taken when your PS5 order is being processed on your account.

Will you be selling accessories or games?

Yes, we are selling various packages of games, controllers and consoles.

How will I find out about my delivery details?

You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.

DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.

A further message will be sent on the day of delivery advising the 1 hour slot in which your delivery will be attempted, again this message will include options to change and track your parcel.

What if I want to cancel my order?

If you wish to cancel your order, please call us on 150 to do so.

Are you excited about getting your hands on one?

Tell us what games you are looking forward to playing in the comments by tapping “Reply” below.

[DAshmore]

Same boat, live chat said it should arrive Monday.

I'm in no rush and I messed up myself (giving card details for a blocked card, I forgot my pin) so I was concerned that no money had been taken and the only correspondence I had was the 1st email. However once that was sorted it was super fast

[Shane27]

Bit annoying my Parcelforce tracking number is not working yet

[Grg209]

Hi 

ice just tried to order a ps5 but it’s says I am no elegible

I have been with I raved/Ee fir years avd have my house phone abd broadband with you too

can you explain. Why  

[Jonnyboyginge]

Mor is mine Sent from my Galaxy

[Shane27]

Been told it should be here Monday so hopefully works by then 

[Rosita0z]

My live chat agent said my order isn’t even been processed yet and she could give me no info about. 
you are on a much better boat than mine! 😬

I think I’m starting to panic now.

[nxy83]

Just wanted to put this out there that

 I ordered mine on the morning of the 19th of November. I got the confirmation email and xko number but then heard nothing at all. Literally zero. No texts no emails nothing. Nothing from DPD either . But low and behold, My PlayStation 5 plus extra controller arrived very unexpectedly this morning. I genuinely was expecting to have to call up on the 15th with a heavy heart after not receiving one so the fact that it was delivered after no communication at all was a huge relief. I too had been checking this forum like a mad woman and each time was coming away feeling more depressed and panicky so I just wanted to give a glimmer of hope to those who like myself have heard literally nothing at all and are reading this forum trying to work out what might happen with their order. Don’t give up yet folks Xxx 

[Br15]

Is anyone in the same boat as me? Had the order number and paid £10. Also received processing email. Had nothing since.

was then told console was in stock when ordered then out of stock this week. So how have I lost my order? Been told it will still be here by 15th, which I doubt now but then get told it will be after the 15th. I really don’t know what to believe anymore. 

anyone help with this please? 

[Riggy92]

Hi guys

Was lucky enough to place an order on the 3rd of December for a PS5 + Extra Controller, got the email with the xko number, then got a further email on the 6th of December to confirm its been processed and confirmed delivery before/on the 15th. However since then I've yet to hear anything, today being the 13th, just a bit concerned that its cutting it close? I understand we're in a pandemic and delays are not unexpected but just curious if anyone else has received theirs or like me are still waiting?

[Gingerbadger88_]

Hi @Profile closed @PS5 

I never got a dispatch invoice only a delivery note.

The message I got on email was just

,

Thank you for placing an order for Add to Plan on your account. We have now processed your order and you can expect to receive your PlayStation 5 before 15th December 2020.  We’ll keep you updated by text message on the progress of your order.

DELIVERY DETAILS
You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.

DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.

Thanks