Gamepass has been cancelled after 6 months but 12 month entitled

Pbody · ‎03-09-2022

Hi I have spoken to Cs who have confirmed I'm entitled to 12 months on my fibre 900 packaged and have not heard back after an email was sent off from then.

Unable to use and would like it back ASAP

Schockwave · ‎03-09-2022

@Pbody , I would suggest ringing customer service, as they can take a look into this, why it has been cancelled after six months.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

Pbody · ‎03-09-2022

Yes I already have. No resolution

Pbody · ‎03-09-2022

Have spoken to both Microsoft and ee numerous times for hours today both passing the blame with no resolution in site unable to use the service

Christopher_G · ‎03-09-2022

Did Microsoft say why your subscription has ended, @Pbody?

Chris

Pbody · ‎03-09-2022

It was EE's error as confirmed by customer service. It was set to 6 months instead of 12 so it didn't auto renew. Xbox can't do anything about reinstating it and have said to go back to ee. I think a new code needs generating or for it to be unsubscribed then subscribed again, but I don't have that option and neither does Microsoft.

Christopher_G · ‎04-09-2022

Thanks, @Pbody

I've sent you a private message to get some more information from you.

Chris