Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Game pass stopped working

Wazookie
Investigator
Investigator

‎05-09-2022 09:08 PM

I have had the series x bundle for a few months now, and up until yesterday the gamepass was working fine.

 

Now it has stopped, yet my console states that it is active. So now am paying for something I can't use

 

0 Helpful
6 REPLIES 6
Leanne_T
EE Community Support Team

‎06-09-2022 08:25 AM

Hi @Wazookie

Thanks for coming here. 

Does the Game pass still show as active in your My EE add-ons? 

What happens when you try and use the Game pass? 

Leanne 🙂

0 Helpful
Wazookie
Investigator
Investigator
In response to Leanne_T

‎06-09-2022 08:28 AM

Yes it is still showing as active, and when I try play a game pass game it says I need buy the game

0 Helpful
Leanne_T
EE Community Support Team
In response to Wazookie

‎06-09-2022 08:42 AM

Is this game one of the free games available @Wazookie? 

Could you try a different game, does this work? 

Leanne.

0 Helpful
Wazookie
Investigator
Investigator
In response to Leanne_T

‎06-09-2022 08:56 AM - last edited on ‎06-09-2022 09:00 AM by EE Community Moderator

It says the same on any game that is currently listed on gamepass

0 Helpful
Leanne_T
EE Community Support Team
In response to Wazookie

‎06-09-2022 08:57 AM

OK, thanks for confirming @Wazookie

Please call us on 150 and the team will get this looked into for you 🙂

Leanne.

0 Helpful
Bereet
Explorer

‎17-09-2022 02:08 PM

Same happened to me, dont expect it to get sorted with the kind of people you have to deal with at EE. They are now stealing from me and are in breach of contract i have with them, not Microsoft, them. Clowns on the customer service doesnt help anyone and to call them tech gurus is insulting.

0 Helpful