Game Pass Ultimate

[rossco555]

Good morning 

I have received an item which came with Xbox Game Pass Ultimate, but I have no way to activate it, if I go to ee/xbox there is nothing to activate. Should I have received an activation code?

Ross

[Michael_D]

Hi @rossco555 

Thanks for coming to the community.

I can have a look to see how you can get the Xbox Game Pass Ultimate activated.

What item did you purchase?

Was it on Add to Plan, where you pay for it monthly on your mobile bill, linked to a broadband account or something you've purchased outright?

Michael

[rossco555]

Good morning 

it was a laptop and controller on a pay monthly plan.

Ross

[Michael_D · Accepted solution]

Thanks @rossco555

Can you make sure that you are entering the mobile number that the laptop is being charged against when you visit ee.co.uk/xbox, as it will need to match the correct number for it to activate.

If it still says there is nothing to activate, can you try it on both mobile data and WiFi, and clear the cookies and cache from your browser, or try another browser or device.

If none of these steps get you any further, please give our customer service guides a call, and they'll check that it is all set up correctly on your account. 

Michael