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Ee game card

namredips82
Explorer

Hi, I have ordered a meta quest 3s and recieved the device around a week ago. But I still havent recieved the £50 gamecard. I was advised to text EE GameCard to 150 but that only gives me a list of options available via the sms service. 
i have spok to the services team and they advised they cannot send a web form as the metaquest 3s is not shown in the list on the system. Any ideas how I can claim that 

 

3 REPLIES 3
Christopher_G
EE Community Support Team

Hi @namredips82 

Welcome to the community.

The Meta Quest 3S Black Friday deal does come with a £50 Game Card. The Game Card code will be sent to the email address that you have registered with us and can be redeemed here on the EE Gaming site.

You should have received the email by now. Could you please check your spam/junk folder?

Chris

namredips82
Explorer

I've checked my email and my spam/junk mail and I've not received anything. 

Katie_B
EE Community Support Team

Thanks so much for checking @namredips82

As you have still not received this I'd recommend giving us a call so our customer care team can get this over to you. 

Katie