Hi all,
I was a customer until April when life got expensive. I had the Xbox Game Pass Ultimate Add-on which was pretty neat.
However... Once my contract ended, I found that BT/EE cannot be removed from the subscription page of my Microsoft account for Game Pass so I have NO control of my the billing for the account.
Clicking Manage Subscription on the Microsoft page takes me to the EE log-in page. Logging in with my account details just takes me to a page with an exclamation mark that says "Account Closed".
Have been bounced from pillar to post since then but broadly... This is an issue for so many people and there doesn't seem to be a fix.
BT/EE have not ironed out this issue as you'll see here:
https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/How-can-I-revert-control-of-my-Xbox-accoun...
Raised in July 2022:
https://www.nme.com/news/gaming-news/bt-customers-lose-control-of-xbox-accounts-after-game-pass-tria...
Microsoft cannot remove BT/EE from my account as BT/EE need to close the subscription link which I'd assume they'd do once, you know, my account was closed.
I now have a 13 year old Microsoft/XBOX account that I do not control the billing for, which has all my games/history tied to it. It's massively frustrating, I didn't consent to BT/EE having a hold of my Microsoft account after I left (definitely not in the T&Cs!) and just want it back.
I've raised a complaint but would love to hear if anyone else has had this issue and if it was fixed. If I'd known, I would NEVER have chosen that Add-on.
Will update with what happens but honestly - until it's fixed, people need to know that there is a possibility that they'll lose control of their Xbox accounts.
