Cannot access the XBOX game Pass

[JessB1990]

I know this has been mentioned many times but every fix I've found doesn't work. I've also called EE and that solution hasn't worked either.

I've just had EE broadband installed. I've been with EE mobile for years and just switched to include broadband. I got the gamer bundle which included the Xbox game pass ultimate. I got the link text (ee.co.uk/go/gaming) eventually it showed up to activate the pass, clicked accept t+c and continue but it wouldn't let me past this point and just kept me at the continue button.

Called EE who said use ee.co.uk/xbox. So tried this, logged in and it says that there is nothing to activate and maybe I've been sent a text and to try that instead. Well I've obviously tried that but the link was wrong. On the phone call, I was also just told that, if the /xbox link didn't work then oh well guess it's not working then, and that was it. No other solution. 

What am I supposed to do now because I've tried both links, called, tried the only thing that shows as an activate button and that doesn't load?

Any help would be greatly appreciated. 

Thankyou 

[Debbie_G]

Hi @JessB1990.

Welcome to the community.

I'm sorry you've not been able to get your Game Pass activated.

Could you try another browser to see if this helps? 

Does the Xbox Game Pass add-on show on your EE account? 

Debbie

[JessB1990]

Hi, 

I hhave tried Google Chrome and Samsung Internet browsers. Ice also rried on my Samsung phone and on an iPhone. 

[JessB1990]

And yes, sorry, I can see the Game pass on the account. I am able to go onto plans and subscriptions, Broadband, Gaming, then f4om there it says Game pass, you have this included.

Then on that it says activate. When I click this it gives the brief description, the t&c check box and a continue button.

I check the t&c and click continue and it says loading but then stops and doesn't move onto the next but, which i believe is supposed to go onto Microsoft to login.

[Debbie_G]

Thanks for getting back to me @JessB1990.

I'd recommend getting back in touch so this can be escalated. Please give us a call on 150 from an EE Mobile or 0330 123 1105 from any other phone. One of our guides will be able to send a form to the relevant team to get the offer activated.

Debbie

[JessB1990]

I have done this. The gentleman has said that I have to wait 14 days before I can use it.

The message I received and the email I got both state that I should activate it within 14 days and as I can see it and it has an activate button I would assume I can activate it any time?

He has said that it's a miscommunication and that it is after 14 days not within. And that if I do i5 sooner I'll probably be charged.

I've checked my add-ons and it also shows there and it shows as free.

I don't want to wait past 14 days in case this makes the link void. But if this is an error in typing then should I wait? 

As I've already called today and now used the online live chat and now hoping here will solve this 😭

[Debbie_G]

Thanks for letting me know @JessB1990.

How long ago did your broadband go live?

Debbie 

[JessB1990]

It went live today about 9am.

I had all the confirmation emails sent over as well. They confirmed they did the checks and everything was running and active too.

[Lesley_W]

Thanks for the extra info @JessB1990 

If the product is showing on your account it should be there to activate. Are you using a PC or a mobile device to try and activate it?

Lesley