by Willum8
Explorer

Delivery Information by Email?

My current phone recently broke, so I ordered a new pay as you go phone from EE. I got an email stating I would receive a delivery update by text. However, I an unable to check my texts because my phone is broken. Is it possible to send the delivery update by email?

13 REPLIES 13
by Brilliant Contributor
Brilliant Contributor

Re: Delivery Information by Email?

Not really as DPD will be contacting you via text. Can you not borrow a phone for the time being?


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
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by Willum8
Explorer

Re: Delivery Information by Email?

I've been trying to, but few people seem to have an unlocked phone.

Thanks for the answer.

Highlighted
by
EE Community Support Team

Re: Delivery Information by Email?

Hi @Willum8,

 

Welcome to the EE Community. Smiley Happy

 

Do you have a device you could download the DPD app on? Maybe a tablet or family member's phone?

 

Once you setup the app with your details you'll be alerted when your delivery is on its way.

 

Hope this helps.

 

James

by Profile closed
Not applicable

Re: Delivery Information by Email?


@BrendonH wrote:

Not really as DPD will be contacting you via text. Can you not borrow a phone for the time being?


Well, @BrendonH, shouldn't DPD offer an alternative to text notification for such instances / situations as @Willum8's? I think they and any other company definitely should do so. @Willum8, I suggest you phone DPD or contact them by email to see if they can alert you by home phone or email as an alternative on this occasion. And EE as the seller /  supplier of the phone should ensure that any dispatcher should offer an alternative means of alert, too. 

by Profile closed
Not applicable

Re: Delivery Information by Email?


@James_B wrote:

Hi @Willum8,

 

Welcome to the EE Community. Smiley Happy

 

Do you have a device you could download the DPD app on? Maybe a tablet or family member's phone?

 

Once you setup the app with your details you'll be alerted when your delivery is on its way.

 

Hope this helps.

 

James


@James_B, an alert via email should be available from DPD for @Willum8 because of his / her / their situation. Having to create an account for yet another app might be a solution but it's a bit convoluted. Plus, it might not be possible for @Willum8 to do so because of circumstances. 

by Brilliant Contributor
Brilliant Contributor

Re: Delivery Information by Email?

@Profile closed

 

EE can not control what another company offers.

 

DPD doesn't do this so EE can't tell their customers otherwise.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the STAR/SOLUTION buttons below
by Profile closed
Not applicable

Re: Delivery Information by Email?


@BrendonH wrote:

@Profile closed

 

EE can not control what another company offers.

 

DPD doesn't do this so EE can't tell their customers otherwise.


@BrendonH, what I'm saying is that DPD should offer an email alert as an alternative, and if it doesn't, as you say it doesn't, then EE, as a major client of DPD should request that DPD or any of its client dispatched offer email as an alternative to text alert. Accepting the status quo isn't acceptable when improvements can be made. 

by Brilliant Contributor
Brilliant Contributor

Re: Delivery Information by Email?

@Profile closed

 

EE cant do nothing.

 

DPD can just say if you don't like it then there are other services out there.

 

DPD handles thousands of parcels if they have different systems it will get confused. 

 

The OP has options to him/her.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the STAR/SOLUTION buttons below
by Grand Master
Grand Master

Re: Delivery Information by Email?

@BrendonH: All that is pure supposition about things you have no involvement in. You can try not just give up. @Profile closed made a sensible point. In many telecoms processes OFCOM have rules that there should be at least 2 means of contact. I don't see why it shouldn't apply here as well.

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by Brilliant Contributor
Brilliant Contributor

Re: Delivery Information by Email?

@XRaySpeX since when is DPD communications? Their rules don't apply to Posta Services.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the STAR/SOLUTION buttons below
by
EE Community Support Team

Re: Delivery Information by Email?

Hi @Profile closed,

 

Thanks for your feedback, I'll pass this on to our logistics team for you.

 

@Willum8 - Did you have any luck with the DPD app?

 

James

by Profile closed
Not applicable

Re: Delivery Information by Email?

Fair point.
by Expert Contributor
Expert Contributor

Re: Delivery Information by Email?

DPD do offer notification by email and also have an app which will enable you to track the van and give you a fifteen minute warning.

 

I know that Three and Carphone Warehouse certainly use this system. 

 

I know that for contract handsets EE use an older service but don't know what they use for PAYG.

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