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whats wrong with app

hurram
Visitor

it has been third day since the EE app is not working could any tell us what is wrong and how long will take to be fixed i never experienced such problem with EE before

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@hurram   Accounts where off line last night but they are now up and running again,   Have you tried deleting the app and reinstalling it ?  If this still doesn’t work you need to call customer services and request that they reset your online account.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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1 REPLY 1
Chris_B
EE Community Star
EE Community Star

@hurram   Accounts where off line last night but they are now up and running again,   Have you tried deleting the app and reinstalling it ?  If this still doesn’t work you need to call customer services and request that they reset your online account.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.