"Message us" isn't showing up in the app.

lim410 · ‎15-11-2024

I want to chat for support, but other people say their app has a <Message Us> feature, and I can't see it on mine.

I don't know why. 😭

Minkey1 · ‎15-11-2024

Mine has it. Latest app v5.50.0 on iOS 18.1. What device is this on? Can you see any app update available?

Mike
EE Fibre 900 via SH+ with 2 Extenders, EE TV Pro & Mini boxes, 2 EE SIM's only, all originally BT.
LG Oled, Denon/Cambridge Audio 7.1, Panasonic 4K player, Apple TV 4K

XRaySpeX · ‎15-11-2024

Are you on PAYG? Only if you are on contract will Live Chat be found under the Help section of the MyEE app.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

lim410 · ‎19-11-2024

I think I'm under the company account. In this case Is it impossible to use Live chat and view the bill as well?

And if the company keeps paying the bill, is it okay not to worry even if this kind of message pops up?

Minkey1 · ‎19-11-2024

I think if you're on the company account (ie, the company is the EE customer) you'd need to show the company what you're seeing.

Mike
EE Fibre 900 via SH+ with 2 Extenders, EE TV Pro & Mini boxes, 2 EE SIM's only, all originally BT.
LG Oled, Denon/Cambridge Audio 7.1, Panasonic 4K player, Apple TV 4K