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old email address still being used

StainlessSteelR
Investigator
Investigator

‎26-08-2026 11:11 AM

Occasionally ee wants to use my old email address for contacting me. How do I get it off the system? It already has my new address.

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎26-08-2026 02:12 PM

@StainlessSteelR  you call customer support and tell them to remove that email address from their system. 

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 from any other phone.
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Ali_A
EE Community Support Team

‎26-08-2026 03:36 PM

Hi @StainlessSteelR 

Please give our customer service team a call on 150 from your mobile and ask for the email contact in your account profile to be updated. 
This is different from the email used for your online account. 

If you have any old closed accounts with the previous email address, they may still be generating marketing emails. In which case those can either be updated too or simply have marketing switched off. 

Ali 

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