i can't upgrade

braet · ‎09-09-2022

Even though i have been told i can have an early upgrade every time i try to do it it automatically takes me to the iphone 14 plus page and i cannot go into samsung phones in the shop pleas help

Schockwave · ‎09-09-2022

Hello @braet ,

Welcome to the community,

You could always ring customer service and they should be able to sort you out with the Samsung phone and you may even get a better deal by speaking to them, rather than doing it online.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

PoorOldEE · ‎09-09-2022

Even if u can upgrade, no one answers the phone, so u can't upgrade & you can't leave

Schockwave · ‎09-09-2022

@PoorOldEE , yes they do, it may take a while, as they are helping other customers, if the lines are busy, hang up and try again at another time, probably the best time is early in the morning. I have never had to wait more than 20 minutes.

Have you logged on in your account and tried from there, you may get an answer quicker?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

braet · ‎09-09-2022

Thanks everyone its sorted now.

Schockwave · ‎09-09-2022

@braet , thank you for letting us know, glad you got it sorted and you are welcome.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.