can't log into account August 2022,

[stevietee10]

I can't log into account August 2022, it doesn't say my username or password is incorrect, just " We can't log you in" message comes up.

Anybody else having difficulties and anybody have a solution?

Thanks, steve

[Chris_B]

@stevietee10  You’ll need to call customer services about this.   It might be worth asking for an account reset. 

[AJDSW19]

I have had same problem for two weeks now tried again today and still no joy.  Has anyone been able to get anywhere with customer services?

[Leanne_T]

Hi @AJDSW19

What happens when you log in? 

Is this happening in the app and online account? 

Thanks 🙂

Leanne.

[santost1001]

Hi @Leanne_T 

Not sure if it's the same issue for everyone else.

App is fine for me, but when logging into the online account, the website immediately logs me out after inputting login details.

It also gives my the following message after logging: "You've successfully logged out".

[Leanne_T]

Hi @santost1001

Thanks for the details 🙂

Have you tried a different web browser?

Leanne 🙂

[santost1001]

I have, yes.

I tried Chrome via Incognito and also Microsoft Edge.

[Leanne_T]

Thanks @santost1001

In this case, please call us on 150 and the team will raise a support ticket for your My EE account 🙂

Leanne.