Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
We've teamed up with Airtime Rewards to give you a chance to win £100 credit towards your EE Mobile bill. With Airtime Rewards, you get money back every time you shop in-store or online at over 150 retailers. Then, when you're ready, you can use...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Let your favourite retailers help you save money on your EE monthly mobile bill or credit for your pay as you go account. > No sign up or monthly fees. Secure. Simple.> Available on Pay monthly & Pay as you go. Starting is easy, sign up throug...
I am new to EE and have registered on the app. It keeps asking me to add device but then doesn't recognise my number . It says I'm logged in but I can't access shop
Hi, Is it a known issue that some parts of the MyEE website do not work in most browsers? I had one problem yesterday, and another today. Both were solved by moving into Internet Explorer - as a Mac user, this was quite tricky! Safari, Firefox and C...
Having some issues where my account holder can't remember his password but password reset emails aren't getting sent to him. Trying to solve the issue and am being asked for a customer service password. I have no memory of being given one or setting ...
Hi, I have being trying to upgrade my current pay monthly plan on the shop. Everytime I confirm my purchase and click confirm nothing happens and then I get logged out. I have tried this on my phone, tablet and pc and no luck. Can someone please hel...
Hi, Trying to access the store and i get this error. If you cant see image : You're unable to add another product to your account at this time.Call us to speak to someone about this or stay online and shop for accessories. Team on twitter dont know ...
Hello, when I'm setting up the app and it asks me for my number which one is it ? EEs one or the one I'm bringing with me ? Thanks.
Hi i have been trying to access live chat all day today, and. Fair few times the previous days?? I have been told to keep trying as possible busy..?? What for 3 days? Trying to upgrade my phone !! I dont want to call as the call handlers dont ever se...
Hi. I can not log in to the website EE enters the login and password shows me the following information: "What happened?Sorry, we were unable to complete yourrequest right now. Please try againlater. "I want to pay the bill but I can't try the same p...
When I log in, my app says it’s not working. I have messages saying my account is closed but I have re-added my phone. If I could just have instructions on how to fix this issue.Thanks
I’m trying to get an Apple Watch on the my shop part of the website but it keeps saying it can’t log me in even know I’m already logged in, so when I try to purchase the watch it’s not working
