Your account is now closed.

[KevinWang]

I moved from Pay As You Go to Pay Monthly, and then my account started showing the message: “Your account is now closed.”
I linked my phone number to the old account and it now shows my updated name; however, it still says “Your account is now closed.”
I have contacted 150 twice, and they said there is nothing wrong showing on their side.

[gf4244]

Hi @KevinWang  and @Leanne_T  -

Thanks very much for the follow-up. Unfortunately, no, after I filed the complaint there is still no resolution. A lovely representative contacted me but said there is no timeline for resolution. This will soon be the second month where I am still unable to view my account online. Any other tips on how to proceed?

[XRaySpeX]

@gf4244 : If there's no resolution after 8 weeks you may escalate your complaint to EE's ADR provider, Ombudsman Services.

[Michael_D]

Thanks for coming back with an update @gf4244.

It sounds like there will be a ticket open for this already, but there won't be a timescale just yet.

You can text the codes on this page to 150 to get some account information, or if you need a copy of your bill, speak to our guides on 150, who can discuss a way to get this to you.

Michael