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You're unable to add another product to your account at this time.

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TizzleStick
Investigator
Investigator

‎03-10-2024 01:18 PM

I've had EE broadband and TV since 4 June, I've had a SIM only monthly contract since 29 August, have paid one bill, added another SIM only monthly contract to my account and have the second bill on my account with the DD due to go on 10 October.

According to 150 I can have up to five mobile lines on my account, but I can't add a product myself and get the "You're unable to add another product..." message. I did want to get an "as new" 24 month phone contract but customer services couldn't order it for me with the unlimited mobile contract I should get because I have broadband.

I was told that this restriction is for a month after I got my SIM only contract and that I would be able to order SIMs myself from 29 August but that hasn't happened, unless this restriction resets because I got another SIM only contract for my wife on 19 September?

I'd like to add a monthly SIM only contract and a 24 month phone contract. When can I expect the website to let me do this?

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TizzleStick
Investigator
Investigator

‎25-11-2024 08:29 AM

Update: I can now "Upgrade" my phone on the website, but the app still doesn't allow me. At least now it's giving a reason, although it's incorrect; "You can't upgrade now because you're still paying off your phone", I joined EE by buying a SIM only deal, the phone is mine.

Trying to add another project just gets me the "You're unable to add another product to your account at this time." message. I get a different message on the app saying I'm "not eligible".

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