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WiFi controls not working iPhone 17

elleebee
Investigator
Investigator

Is anybody else finding the WiFi controls don’t work on the iPhone17?  I go through the sets, click set up & then just get this screen. It’s so frustrating as we really need WiFi controls in our home & it doesn’t work on either phone! 

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1 SOLUTION

Accepted Solutions
Leanne_T
EE Community Support Team

Hi there @elleebee 

Thanks for coming to the community. 

Can you try deleting and reinstalling the app from both phones and trying to access the WiFi controls again, once this has been reinstalled? If the same happens and you get a blank screen, please get in touch with our broadband tech guides and they can get the account looked into for you. 

Leanne 🙂

View solution in original post

2 REPLIES 2
Leanne_T
EE Community Support Team

Hi there @elleebee 

Thanks for coming to the community. 

Can you try deleting and reinstalling the app from both phones and trying to access the WiFi controls again, once this has been reinstalled? If the same happens and you get a blank screen, please get in touch with our broadband tech guides and they can get the account looked into for you. 

Leanne 🙂

Getoffthephone
Visitor

Yes I can’t turn off my sons phone so annoying