Why is it saying lm not the account holder?

Tayloremmie2006 · ‎23-01-2023

It’s saying I’m not the account holder and not letting me access my account what is happening,

Schockwave · ‎23-01-2023

Hello @Tayloremmie2006 ,

Welcome to the community,

If you log in to your account and click on manage user or account, you should be able to change it to account holder.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

XRaySpeX · ‎23-01-2023

@Tayloremmie2006 : You need to be set up as the Bill Payer under Account Settings > Manage Numbers

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