I have been an EE customer for many years and never had this issue with the My EE app until recently.
When I open the My EE app it prompts me to log on, even though I had already been logged on to my account. I input my details (which I have double checked, its definitely right) and it takes me through setting up a pin and biometrics as it would to a new user. I go through those set ups, and then when its completed it takes me back to the original log on screen. I click log in again, go through it again...same result.
I am stuck in that loop, unable to actually use the My EE app. I can still access my account through the website, its just the app. I have tried reinstalling, restarting my phone, deleting the app cache - no change.
