Ten weeks ago I contacted BT as I wanted to drop Netflix from my package. During this call I was also transferred from BT to EE, even though I didn’t ask for this transfer. Whilst the BT website worked very well, the EE website is an absolute disaster. I have been in touch with EE on numerous occasions including the Specialist Team in Lincoln and ultimately the Consumer Relations Team, who I was told was the ultimate arbitrators for all problems.
Whilst all EE staff have been helpful the situation is still unresolved and on the 28th June I submitted yet another complaint. In this complaint I have asked for compensation or to be released from my contract at no cost to me, I am yet to hear from EE.
As said by other posters for a company the size of EE the website is an absolute disgrace.
I wouldn’t mind, in fact I’d welcome, being returned to my BT account as it was in early April, fat chance of that I suppose?!?
