Website add data not working
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14-10-2024 03:56 PM
My payment for data has been taken but my account says there is an error at the EE end with adding data?
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14-10-2024 06:30 PM
Hi @geoffd2
Welcome to our community.
I'm sorry you've had trouble adding data, have you been able to check your allowances to see if it has went on despite the error?
Lesley
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14-10-2024 10:34 PM
Hi,
The payment is taken, my data is still at 0 and the add data page has an ‘addons payment fault’ a problem at our end that we are working to resolve. I cannot text instructions because the sim is in a mini router and the app and the web display the same issue.
Thanks,
Geoff
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15-10-2024 10:25 AM
Thanks @geoffd2, have you been able to activate add-ons for the SIM in the past?
Also have you ever tried creating a login to manage this online?
Peter
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15-10-2024 11:13 AM
Hi Peter,
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15-10-2024 11:54 AM
Thanks @geoffd2, so is it not giving you the option to manage things when you try logging in?
Peter

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