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Upgraded app won’t link products

OlgaP
Visitor

IMG_5793.png

I have been an ee customer forever, using payg service, ever since the app has been updated I am unable to link my device - after entering the passcode I always get the same response: „We’re having trouble linking your products”. I get the same response when I try to do it via the website. The app worked fantastically before the update - it was fast and reliable, now its completely useless. I’ve been waiting 24h and more, delated and reinstalled the app, looks like the app/website crashes every single time. Yes I can use the telephone service to top ip and I have been doing it for the past couple of months but literally am fed up with it now - wonder if it’s time to look for another provider or is there any chance for this to be fixed (as it’s been months)???

 

1 SOLUTION

Accepted Solutions
Matt_124
EE Community Star
EE Community Star

You may need to contact EE Customer Services if it is a problem with your EE ID Account.

In the meantime you can top up using the Fast Payment service here: https://ee.co.uk/bills-payments/mobile/fast-payment 

All it requires is a phone number, an email for confirmation and your payment details.

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1 REPLY 1
Matt_124
EE Community Star
EE Community Star

You may need to contact EE Customer Services if it is a problem with your EE ID Account.

In the meantime you can top up using the Fast Payment service here: https://ee.co.uk/bills-payments/mobile/fast-payment 

All it requires is a phone number, an email for confirmation and your payment details.