Upgrade

Emma378 · ‎23-06-2023

iPhone upgrade

I upgraded my contract in store on 1st June, paid the upfront cost and walked out with the phone.
I then had a text 2 weeks later to say the upgrade had been reversed and the equipment had been received at the warehouse. I queried this with the store & they said 2 phones had been processed by mistake and one had been sent back. I was told the upgrade had been processed and my account on My EE would be updated as it was still showing my previous contract.
Today I had a text to say my contract was coming to an end and I can either upgrade or have a SIM only contract. As far as I’m concerned I upgraded 3 weeks ago but my new contract still isn’t showing on my account. I’ve never had a problem upgrading with EE in the 12 years I’ve been a customer.
Could this be looked into please? Thanks

XRaySpeX · ‎23-06-2023

It could by CS, not here.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Emma378 · ‎23-06-2023

OK thanks