Upgrade

[Dave658]

I am trying to upgrade my phone on the app but keep getting sent back to original screen when trying to search upgrades

[Katie_B]

Hello @Dave658. 

Does the same happen if you log in to your My EE online?

Katie

[Dave658]

Yes same thing

Sent from Outlook for Android<>

[Katie_B · Accepted solution]

Thanks for confirming @Dave658. 

I would recommend giving us a call so our customer care team can do an account refresh. 

The team will also be able to help you with your upgrade and any questions you may have. 

Katie

[AlmightyEgg]

Identical problem here. It's clearly a problem your end and not with this person or my account and don't particularly want to call and spend an hour on the phone 

[Katie_B]

Hi @AlmightyEgg. 

Welcome to the community. 

Have you been able to try another device?

Katie

[fuzzyfelt]

Same problem here. Tried on iOS EE App, Chrome and Safari. All give errors like "Can't log you in" or "we can't load this right now".

[Christopher_G]

Hi @fuzzyfelt 

Welcome to the community.

I'm sorry to hear that you can't access that information online. With this happening on more than one browser, it could be an issue with your account. I recommend speaking with our technical support team so they can look into this for you.

Chris