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Upgrade

Rachel2468
Investigator
Investigator

‎10-09-2024 07:42 PM

I've been trying to upgrade my phone but everytime I try to upgrade online or on the app it does nothing ! Anyone else having this issue if I'm a none client it let's me but as soon as I log in it gives me nothing, anyone else got this issue ? 

0 Helpful
3 REPLIES 3
tangkhg
Valued Contributor
Valued Contributor

‎10-09-2024 07:55 PM

I had the same issue- since EE revised their app i've found quite a few bugs like this.

 

The only way to resolve this is to a) call 150 and upgrade through the right team, and b) get them to put you through to someone where you can raise the error

0 Helpful
Lesley_W
EE Community Support Team

‎11-09-2024 10:13 AM

Hi @Rachel2468 

Welcome to our community and thanks for your message.

I'm sorry you are having trouble upgrading, is it just this part of your account you seem to have trouble with? Are you able to view your bills and plan ok?

Lesley

0 Helpful
tangkhg
Valued Contributor
Valued Contributor
In response to Lesley_W

‎11-09-2024 11:37 AM

There are so many things wrong with the app, tbh it needs going over with a fine tooth comb!

 

Often (before I took new EE broadband) sharing data used to regularly error or miss numbers that I could share data with, accessing the shop regularly errored, trying to view pages often timed out...

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