12-02-2023 07:00 PM
Why is it telling me I'm not the account holder so I can't upgrade
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12-02-2023 07:08 PM - edited 12-02-2023 07:09 PM
@Jess176 that’s because you set your EE account up as a user, not as the bill payer
Log in to your My EE > Menu > Account Settings > Tick bill payer.
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28-04-2023 03:11 PM
I can't see any box to tick to say I am the bill payer - the only thing I can see is an instruction that I have to call EE to change this on 150. Is that right? I've always been the bill payer, so that's a bit irritating.
28-04-2023 05:17 PM
Hi @bp-01-ef6654d5-
You need to go to 'Account Settings', then 'Manage Numbers' and it's on that page. You can follow this link and log in to go straight there.
Chris
