The EE Community

Accessing voicemail settings

I have started having problems accessing my voicemail options. When I try to choose first option (2 to change voicemail) I am cut off. It is happening repeatedly.I have tried sending VM off followed by VM on to 150 in an effort to reset - which didn'...

Resolved! Return kit bag

I have not receive the return kit bag, please sent it again, thanks

Resolved! How to leave positive feedback?

Was on the phone to the EE call centre and had one of the best customer service representative i have had was super friendly and did all they could to help me with my query, after the call i did not get the text messages to leave feedback wondering i...

TNT Sports auto renewal error.

I’m trying to turn the auto renewal off for TNT sports off but receiving the error message“We've had a problem loading this info. Please try again in a while”.This has been the case for a while and on different devices. Any advice on how to fix this...

eSIM

Had a new iPhone, started transferring from my old phone to my new, eSIM accidentally gets deleted. Now I’m stuck as I work full time 10 hours a day all week so i can’t go to an EE store. Online I can’t use any of the methods to re activate or receiv...

Upgrading to a sim contract, will I have to change the SIM card

I have come to the end of my current EE contract which is £32 and want to change to an exclusive online offer which will make my monthly payments significantly cheaper. However, I have added the product through the upgrade route to my basket and it i...

Order cancelled

My order was cancelled and I haven’t received my money back from the upfront payment

Linking to the app

When trying to link my mobile broadband to the app, it's saying that my billing account number is wrong. Any ideas?

Port a landline number from BT to my EE landline

Pulling my hair out trying to get this sorted!I have a BT landline. Due to my husbands work, we also had a 2nd line that was used for our broadband. That second line was transferred to EE a couple of years ago, for broadband only and we continued to ...

EE Store - how to contact?

I ordered a new PS5 controller in the sale but on arrival the box was ripped open and the interior packaging damaged. Clearly NOT a new item.Tried emailing but no reponse after 24 hours.Impossible to phone or chat so do I simply have to request a cre...

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