Unable to view bills

[MaryN2]

Hi,

I have been unable to access our business account for a few weeks now. Every time I try to log in to view our current bill, I get this error message:

"We're unable to retrieve your account details right now

Log out and then log in again."

I contacted EE a couple of weeks ago. They advised that they were aware of the problem and were working on getting it sorted. Surely it should be fixed by now? I tried downloading the app to see if I could view the bills that way, but that didn't work either. I have tried texting BILL to 150 but that hasn't worked either, even though I have had a text saying "You can view your bill at ee.co.uk/bill or reply BILL to this message". Could you please advise? 

Thanks

[Christopher_G]

Hi @DORIS70 

Welcome to the community.

What happens when you try to view your account? Have you tried on a couple of different devices/browsers?

Did the person you spoke to say what is causing the problem?

Chris

[DORIS70]

I have tried on my Android phone, my laptop and an i.pad..... The lady I spoke to - Monica - was very patient, kept saying they need to to 'integrate my details' ?? I switched over from BT to ER as I needed to lower my monthly direct debit. For that I apparently needed a new hub. To be honest the hub is pretty useless too as the  internet keeps dropping out of the T.V. now so I have to keep putting the password in if we want to look at youtube / amazon prime etc.She did say givecit a couple of days and try again and she'd ring me in a week to see if it was resolved......

[Christopher_G]

OK, thanks @DORIS70 

It sounds like it's being looked into. Please keep us updated with what happens when Monica is back in touch. Hopefully it's all sorted for you soon.

Chris

[Suzik]

Still having problems with EE's website, obtaining copies of bills.  It used to work OK about 3 years ago but has been rubbish since.  We have more than one account but when I ask for a copy of the "other" account it keeps reverting to the main account.  Frustrating beyond words. 

[Katie_B]

Hi @Suzik. 

Thanks for coming here. 

I would love to see if I can help.

Are both your accounts under the same billing account?

Could you confirm if you are the account holder for both account?

Do you see any error messages?

Katie

[Jdewey]

Yes,same here. Rubbish service.

[Katie_B]

Hi @Jdewey. 

I'm sorry that you are experiencing this. 

Do you receive an error message?

Can you access other parts of your account online OK?

Katie