Unable to set data cap

[Hope1313]

Hi. I have two lines on my account. The main line which I use has a data cap set at  zero pounds. On my second line ( which my wife uses) , according to the settings it’s set at ‘ no cap’ . I’m unable to alter this to zero as it reverts back every time I change it . It’s almost as if it has a default setting that can’t be changed. When I took out the new contract the person on the phone told me that she had set BOTH to zero. Any ideas? 

[Chris_B]

@Hope1313   Data cap ?  Don’t you mean a spend cap ?    You have a set allowance of data that your tariff gives you you can not go over that.   A spend cap will not allow you to go over a predefined set amount of money on your tariff.       If you’re having issues changing this via your account customer services can do this for you.  

[Hope1313]

Thanks for this. I’ll give them a call