Unable to see accounts in the App

[Ahoohan]

Been trying for weeks to get visibility of my three accounts in the EE App. Have tried the App on mobile, iPad and also tried to add accounts on website. All fail to add. This was all visible until a few months ago ago.

logged a complaint, told its a known issue, no clue on how it will be solved, asked me if anything else they can help with and now they’ve closed the complaint. 
meanwhile I can’t see my bills or do anything on my accounts.

[Leanne_T · Accepted solution]

Hi there @Ahoohan 

Thanks for posting on the community.

I'm sorry you're unable to view your details online or in the app. If your complaint has been closed, you can request to have this re-opened again by calling or using the online complaint form, at any point within 28 days. Once this has been looked into the team will get in touch to discuss the account with you. You can also check out the full details of our complaints and escalation process here:

EE Complaints Code of Practice.

Leanne.