Unable to purchase SIM only due to bugged credit check

[Dk92]

Hi all,

So I've been attempting to purchase a SIM only contract via the web store, but everytime I reach the credit check and put in any dates for date of employment/date joined bank/date moved in it will tell me my dates need to be after my birth date.

It doesn't matter if I put in 1940 (this is a given) or 2022, it will tell me all dates need to be after my birth date, leaving me unable to continue. It also doesn't matter what device/browser/deal I try this with, it's the same outcome.

If anyone could help here that would be grand.

[Jon_K]

Hi @Dk92.

Welcome to the community.

I'm sorry to hear this is happening, I've not heard of this happening before.

I'd recommend giving our Sales Team a call so they can manually complete a credit check for you so this doesn't happen again.

You should then be able to upgrade online moving forward once you're already with EE.

Jon

[jimtak329]

I experienced the same on web. annoying!

[Leanne_T]

Hi @jimtak329

Thanks for coming here. 

Have you tried another browser? 

Are you a new EE customer? 

Leanne 🙂

[jimtak329]

Yes, I am new EE customer. I had tried Chrome, Edge on PC, chrome, Safari in Mac.

All of them are experienced the same thing. Kept asking me enter the date after my birth date

[Leanne_T]

Can you try completing this section before your date of birth, does this work for you? @jimtak329

Leanne.

[jimtak329]

the form cannot let me go to 'Next' if I do not fill in my birthday from the 1st page of 'About you'

[Leanne_T]

Thanks @jimtak329 

Does this happen with any other SIM plans? 

Leanne. 

[jimtak329]

Yes, I tried to choose 100gb  data plan, 200 gb plan. All is the same 

[Christopher_G]

OK thanks @jimtak329

I'm not sure why it's doing that for you. I suggest either giving us a call on 0800 956 6000 or popping into your nearest EE store so that we can look into this.

Chris