Unable to link broadband account and unable to view bill

[egr55]

Switched over from BT to EE 5 days ago. 

I am having the same problem and unable to link the broadband account to my EE account.

I made 3 calls and I  was told it would be passed to technical support. 

I made another call yesterday and was told to visit EE outlet. A new profile was created but they were unable to link my broadband account. They directed me back to technical support.

I hope this issue is resolved as I don't know what I am being charged. The EE outlet was unable to generate a first bill, I seem to be going round in circles.

I will give this a few weeks then resort to the Ombudsman 

[egr55]

Thank you for removing images with personal information, apologies.

The account has now been linked. I received a call from BT not EE, the birth date was not listed on my old BT account and therefore when I tried to link my new EE account it did not match.

Thank you for your help

[Michael_D]

Thanks for the update @egr55. I'm glad to hear it is all sorted.

Take care and have a great day.

Michael